1. Introduction
At London Virtual Address Ltd, we are committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when using our virtual office services. By using our website and services, you agree to the practices described in this policy.

2. Information We Collect
Personal Information
When registering for our services, you are required to provide the following personal and business information:
* Full Name
* Company Name
* Full Address
* Nature of Business
* Telephone Number
* Email Address

Verification Information
To comply with legal requirements and verify your identity, we also collect:

* Proof of Identification (ID)
* Proof of Address
* Selfie Verification (via the Credas App)

This information is required to provide our services in a safe and compliant manner.

3. How We Use Your Information
We use the information we collect for the following purposes:
* Service Provision: To provide virtual office services such as business addresses, mail forwarding, and related services.
* Verification: To verify your identity and comply with legal regulations, including anti-fraud and anti-money laundering (AML) requirements.
* Communication: To contact you regarding your account, updates to services, or customer support inquiries.
* Payment Processing: To process payments via third-party providers such as Stripe and PayPal.

4. Data Sharing
Third-Party Providers
We may share your information with third-party providers to facilitate our services. These providers include:
* Verification Services: Credas App, which is used to verify your identity by allowing you to upload your ID and selfie.

We ensure that any third-party providers we work with comply with appropriate data protection standards.

Legal Obligations
We may also disclose your information to comply with legal obligations, such as court orders or requests from law enforcement agencies. 

Payments All card payments are made through a secure gateway (Stripe and Paypal). This information is not kept on file by us.

5. International Clients

Our services are available to clients worldwide. However, we do not accept clients from banned countries. If you are a client outside of your home country, your data may be transferred and processed in a different jurisdiction, where data protection laws may differ from those in your country.

We take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) for EU customers.

6. Data Security
We take the security of your personal information seriously. We use industry-standard measures such as encryption, secure access controls, and regular security assessments to protect your data from unauthorised access, misuse, or disclosure.

Any personal data collected via the Credas App for identity verification is securely handled in compliance with data protection standards.

7. Data Retention
We retain your personal information for as long as is necessary to provide our services and comply with legal obligations. If you terminate your service with us, we will retain your data for a limited period, after which it will be securely deleted unless we are required to keep it for legal or regulatory reasons.

8. Your Rights
You have certain rights regarding your personal information, including:
* Access: You can request access to the personal data we hold about you.
* Correction: You can request that we correct or update any inaccurate or incomplete information.
* Deletion: You can request that we delete your personal information when it is no longer necessary for the purpose for which it was collected, subject to legal obligations.
* Objection to Marketing: You can opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us at support@londonvirtualaddress.co.uk

9. Cookies and Tracking
Our website uses cookies to improve the user experience and provide tailored content. Cookies may collect information about your browsing activity, such as pages viewed and preferences.

We also use third-party analytics services, such as Google Analytics, to analyse how users interact with our website. These services may use cookies and other tracking technologies to collect information.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our website. Please check this page regularly to stay informed about how we protect your information.

11. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
Email: support@londonvirtualaddress.co.uk

Phone: [Can be found on "contact us" page]
Address: Suite RA01 195-197 Wood Street, London E17 3NU